Frequently Asked Questions and Answers

I. How to choose product

1/ How can I search for oil paintings on your website?

To find your favorite oil paintings quickly, you can search by Artist, Art styles, Top Artists, Hot Paintings on menu bar

2/ Will the oil painting I order look like the picture on your website?

The oil painting reproduction itself will look exactly like the picture, but there might slightly be a colours distortion on the pictures as the settings on each computer screen is different. Besides that, for the sizes that needed to be ordered, there is a possibility that the reproduction would have a little variations comparing with the pictures as all of our paintings are hand-painted.

3/ Are your oil paintings hand-painted?

Yes. Our paintings are actual 100% hand-painted oil on canvas. You can see, touch and feel the actual brush strokes on each and every one of our painting.

4/ What is the difference between a hand-painted oil painting and a print?

Prints, or digital or ink jet prints are actually machine or computer generated that made to look like an oil painting. What we offer is genuine hand-painted oil painting on canvas by an artist who painted one brushstroke at a time, the same way like the masters have painted for centuries.

5/ What about copyright?

All the paintings on our site are either in the public domain (no longer protected by copyright) or being sold under license, meaning you need not worry about infringing on copyright.

6/ Could you paint a painting that I can not find it on your website?

Yes, we offer you the ability to acquire a custom hand-painted oil painting that you will be able to cherish for years to come. If there is something you are looking for that you are unable to find on our website, or if there is an oil painting that you see on our website, but want to have painted in either a custom size or with a custom change, let us know. Simply fill out the form on the menu bar at Custom Orders or Quick Quote, which will include free shipping and handling for the custom hand-painted oil painting of your choice.

7/ Could you paint on my T shirts or table cloth or any other gifts?

Yes, you are welcome. You should describe clearly on the menu bar at Custom Orders or Quick Quote. We’re honour to serve all your needs.

8/ What sizes do your paintings come in?

All our paintings are custom-made so you can order us your painting in any dimensions that you wish. In general, canvas sizes have ranged from 10” x 13” / 26cm x 33cm up to 72” x 108” / 183cm x 275cm, or 60” x 120” / 153cm x 305cm or 80” x 80” / 204cm x 204cm.

9/ Can I have the orientation of a painting changed to meet my space requirements?

Yes, you can. To meet your space requirements, our highly skilled artists can paint an oil painting that is regularly in a vertical orientation in a horizontal orientation, and vice versa. The artists are quite gifted at being able to make this type of change and still keep the painting beautiful by either adding or reducing some of the background of the painting to obtain the best outcome. There are many possibilities.

10/ Does Art Reproduction have a value?

This is an interesting question. Artists have been painting fine art replicas of paintings for centuries. Art reproduction was extremely popular during the Victorian era and further back that immediately springs to mind is Pieter Brueghel's oldest son (Pieter Brueghel the Younger 1564 -1636) painted art reproductions of his father's work. His art replica of his father's painting 'Flemish Proverbs' just sold recently at Christie's London for £1,721,250. However, I think the most important value of art reproduction is to bring you into the world of creative inspiration.

11/ Who buys Reproduction Art?

A lot of people. We provide high quality fine art reproductions to a wide variety of people who wish to enjoy classic art at a reasonable price and people who are looking for a unique and affordable gift to give their loved ones. We've delivered oil paintings reproduction art to the USA, Australia, England, France, Germany, Switzerland, Holland, Norway, and Japan. They are homeowners, galleries, builders, architectures, Interior Designers, Company, Hotel and Resort, and so on ….

12/ Do you sell and provide frames with the paintings?

We do not sell frames with the painting. There are reasons for this.

  • Frames are very personal and we leave the decision to you.
  • Every home has its own design and architectural characteristic, therefore it is usually best that our customers choose and decide the frame to match their decoration.

II. How to order

1/ How do I place an order?

You can place your order securely online using our automated order system by clicking into the painting image that you would like to purchase, next click to choose the size you want, and click Add to Cart. You can repeat these steps as many times as you wish when you want to buy more than one painting at the same time for just one payment only. All choosing will be automatically put in your shopping list. Before payment, you can take the last review for all your choices. You also can delete some as well as add on some. No need to fill in the payment form many times for many paintings at one time buying. We save your time.

2/ How can I check the status of my order?

You may check the status of your order by logging into your jbenarts.com account and clicking on the View Order History tab.

Your order status will be available 24 hours after you place your order.

If your order status hasn't updated over the 5 business days, please don't hesitate to contact us for more information on your orders status.

3/ What Happens Once I Submit My Order?

If your payment was accepted and your order was successfully completed, you will immediately receive an email of confirmation payment from us and from Bank of America.

4/ Can I change my order once it has been submitted?

No, you can’t, we are sorry for that. We highly recommend double-checking all information you submit before finalizing your order.

5/ Is it safe to order online?

Yes, it is. Our company, J Benjamin LLC, has signed the contract to buy merchant service of Bank of America. So, you don’t have to worry about the security system to protect your personal information. As you go through the checkout process your browser will display a safety symbol to let you know that your payment information is protected. If you are still concerned you can also order by email us or mail to us and to pay by check or money order or wire transfer money to our account with Bank of America.

III. How to pay

1/ How can I pay for my order?

After choosing your oil painting and adding to card, you click submit. Then there is a form of payment for you to fill in.

2/ What forms of payment do you accept?

We accept most popular credit cards, (such as Visa Card, MasterCard, American Express, Discover), money order, personal or business checks and wire transfers. We also accept debit cards (also called check cards, ATM cards or bank cards) only if they have a Visa or MasterCard logo. Please pay attention that all prices shown on our website are listed in U.S. Dollars.

3/ Can I change my payment method?

No, once the order has been submitted we are unable to amend the payment order.

4/ What currency are your prices in?

All prices throughout our website are expressed in US Dollars - and payments are accepted only in this currency.

5/ Do you charge Sales Tax?

Within the U.S., there is no sales tax charged on orders to customers located outside the State of Florida. Customers located within the State of Florida are charged sales tax. To the other countries, it depends on each country and the recipient takes responsibility for paying sales tax.

6/ What are your shipping charges?

We offer FREE Packaging, FREE Handling, FREE Insurance and FREE delivery worldwide!

7/ Do you have a minimum purchase requirement?

We do not have a minimum purchase requirement. You have the option to purchase as little as one oil painting or as many as you like.

8/ Do you have any special discount for big volume?

Yes, we do. We are very happy to introduce you our unique Discount Policy.

“Buy More, Save More!”

We are very happy to introduce you our unique Discount Policy.

Our unique Discount Policy is built up based on our motto: Your Enjoyment is Our Commitment.

We believe that our policy brings to our customers the fairness and the satisfactoriness. Please allow JBEN ARTS an opportunity to build a life time relationship with you and your business. Here you are:

If your purchase reached 1,000usd, you will get 10% discount.

If your purchase reached 1,500usd, you will get 15% discount.

If your purchase reached 2,000usd, you will get 20% discount.

If your purchase reached 2,500usd, you will get 25% discount.

If your purchase reached 3,000usd, you will get 30% discount.

For example:

  • If you purchase some oil paintings with the total amount is 1,600 usd, you will get 15% discount (equal with 240 usd). You only paid 1,360 usd.
  • If you purchase some oil paintings with the total amount is 2,600 usd, you will get 25% discount (equal with 650 usd). You only paid 1,950 usd.
  • If you purchase some oil paintings with the total amount is 3,200 usd, you will get 30% discount (equal with 960 usd). You only paid 2,240 usd.

We appreciate having you as our valued customer and look forward to serving you again.

9/ Why do prices vary so much with art reproduction companies?

There is a reason for that, and it’s called quality! Although most companies profess to paint museum-quality art reproductions, the standard really does vary. The majority of art reproduction companies get their art reproductions painted in China. They choose the quality rangeded from poor to ok but never close to top-notch.

IV. How to contact us

1/ How can I contact JBenArts?

The best way to contact us is by email, but you may also contact us by phone, or letter.
Email: service@jbenarts.com
Phone: 571 357 9271
Mailing: P.O. Box 4872 Falls Church, VA 22044 – USA

2/ Can I purchase over the phone?

We welcome your call and any questions you have about how we could help with your particular situation.

3/ What if I have other questions?

Contact us if you have further questions. Please feel free to ask!

4/ Can I visit you or do you have a gallery?

We do not have a gallery. Our price is always 60% to 70% lower than gallery prices. We can do this because our paintings those come directly from our artists. We minimize overhead the most we could. We don’t have to spend money for galleries or showrooms. We don’t spend on expensive TV advertising and magazines. We also don’t print expensive catalogs. That’s why our web site is established. Besides that, we don’t sell available oil paintings in stock. We do custom-made to your unique needs. There are lots of samples of masterpiece on our website for you to look at. It is on line for you to visit 24 hours a day, and 365 days a year. It also helps you to be confident to buy your enjoyable oil painting reproduction with the finest quality for the economical price.

V. How to track your order

1/ Could I track my online order?

Yes, you could. When your order was placed, you should have received an automated email with a link to track your order status.

2/ How long does it take to produce a reproduction?

The whole process takes approximately 4 to 6 weeks. Delivery will be made as soon as possible after the oils have sufficiently dried.

3/ Do you sell your oil paintings worldwide?

Yes! We welcome orders from anywhere in the world.

4/ Can I change my order once it has been submitted?

No, you can’t, we are sorry for that. We highly recommend double-checking all information you submit before finalizing your order.

5/ Is it safe to order online?

Yes, it is. Our company, J Benjamin LLC, has signed the contract to buy merchant service of Bank of America. So, you don’t have to worry about the security system to protect your personal information. As you go through the checkout process your browser will display a safety symbol to let you know that your payment information is protected. If you are still concerned you can also order by email us or mail to us and to pay by check or money order or wire transfer money to our account with Bank of America.

VI. How to open your account with JBen Arts?

1/ How can I open an account online?

To open an account with JBenARTS, simply follow these 4 easy steps:

  • 1) Click the “REGISTER” button on the right-hand side of the homepage
  • 2) Enter the requested information
  • 3) Verify the information you entered.
  • 4) Click the "REGISTER" button and there is a confirmation that you are successfully to have an account with us.
2/ Why should I create an account?

There are five major advantages to creating a JBen Arts account:

  • 1) Save your favourite oil paintings and revisit them later.
  • 2) Keep track of any orders you place.
  • 3) Save your personal information for quick and easy ordering.
  • 4) View your JBen Art information from any computer in the world.
  • 5) View your past purchases.
3/ Forget your password?

If you've forgotten your JBenARTS account password:

  • 1) Simply click on Forgot your password?
  • 2) Enter the email address you use to buy on JBenArts.
  • 3) There is a confirmation that an email has just been sent to your email box.
  • 4) Check your email and follow the instruction to reset your new password.
I have more questions not listed here…

If you have any further questions, or require any further information with any aspect of choosing or commissioning a work of art, please contacts us by using any of the methods on the Contact us section on menu bar.